QUOTE(gk @ Oct 9 2010, 12:51 PM) [snapback]60908[/snapback]
S-a mai discutat problema...
Expeditor: Fortumo Support <
support@fortumo.com>
Destinatar:
office@razboi.ro
Data: 07/10/2010 04:09 PM
Subiect: Re: Question from Fortumo.com website
Hello!
Thanks for coming to us!
Could you please specify did your customers receive no reply-message at all? If no reply was sent back, most probably the messages didn't reach us 'cause Fortumo always sends a reply out. In that case we would advise to re-check if the keywords, shortcode were correct.
I checked messages from 40766437xxx and I could see four of them in October:
2010-10-06 16:53:10 40766437xxx TXT RAZBOI 6073 true
2010-10-04 00:31:36 40766437xxx TXT RAZBOI 6073 false
2010-10-03 23:10:47 40766437xxx TXT RAZBOI 6073 false
2010-10-02 02:35:21 40766437xxx TXT RAZBOI 6073 true
Two of them were unsuccessful 'cause we didn't receive an answer from your server to our request. If we don't receive an answer within some time, an error reply-message is being sent back to the customer: "A apãrut o
eroare. Te rugãm, contacteazã furnizoru serviciului:
office@razboi.ro, +40723348148,
www.razboi.ro".
Other two messages were successful and you should be able to see them on your Fortume account.
We would suggest you to re-check your server and system and see if everything is working correctly.
Kind regards,
Marianne
Customer Support
http://fortumo.com
Pentru cei care nu cred si stiu engleza, am facut screenshot la email:
http://www.razboi.ro/r3/img/fortumo.jpg
Acum, se pare ca cei de la fortumo mai fac si mici "ciupeli", in sensul ca, la unele mesaje cica nu au reusit sa contacteze serverul razboi.ro, motiv ptr care nu contorizeaza sms-urile in contul nostru... dar taxeaza pe cel care a trimis.
Noi ar trebui sa ghicim in stele daca un jucator a trimis sau nu sms... Am raspuns sa ne contorizeze aceste sms-uri ca sa le putem activa atunci cand "nu reusesc ei sa contacteze serverul razboi.ro".
Raspunsul lor a fost urmatorul:
Hello!
I understand your concern and why you are upset. However, let me explain you in details how this exactly works:
Firstly, in Romania the mobile operators have MO-billing. This means that the end-user is charged for the message sent out to the short code, unfortunately, despite what will be the answer sent back and if the service was actually received. So, in these cases the end-users were charged for receiving error reply. There's nothing much we can do about it as it is set equally for all paid shortcodes in Romania.
Secondly, the error was sent out because we couldn't get an answer from your server, thus we were not able to forward you the message (technically not possible). As Fortumo has to send out a reply in all cases, such reply was forwarded to the end-user. Because we couldn't forward you the message, the message is also not displayed on your account and you are not able to earn from it. Such messages are sent into "black hole", no one earns from them. Unfortunately, this is how the system works and currently, we are not able to change it. We are also not able to re-send the messages to you 'cause this would mean billing customer twice, technically it is not possible.
We sincerely hope that in the ( Obscen )ure there will be no further similar cases where we are not able to connect to your server. Then we can avoid such issues.
I hope this explained you a bit more how the system works. I'm glad to help if you have any further questions or suggestions!
Kind regards,
Marianne
Customer Support
http://fortumo.com
i see
well in that case ... that`s it ...shit happens`
excuse my language
P.S again : i`ve tried a few minutes ago ...and it worked ... the system isn`t flawless we get that
thanks Gk for sharing this information with us !
